Agents have raised concerns that airlines are increasingly abusing ADMs through IATAs BSP, leaving agents with little recourse and eroding trust across the value chain.
We are observing a notable increase in what can only be described as questionable and at times abusive ADM practices by certain carriers, says Otto de Vries , CEO of Asata.
More agents believe some airlines are using ADMs as a revenue stream rather than a recovery tool, he says, adding that many carriers have outsourced ADM management to third-party companies whose compensation structures are often volume-driven, naturally incentivising the issuing of more ADMs than what may be justified. The current ADM environment is a prime example of how trust erodes when administrative processes are leveraged for purposes beyond their legitimate scope.
