mobile banking safety checklist

Scam Awareness

• Never click on links from unsolicited SMS, emails, or WhatsApp messages claiming to be from your bank
• Banks will never ask for PINs, OTPs, or passwords via phone, email, or text
• Verify suspicious messages by calling your bank directly using the number on their website

Safe Connections

• Avoid using public Wi'Fi for banking ' use mobile data or a secure home network instead
• If you must use public Wi'Fi, connect through a trusted VPN service
• Always log out after completing your banking session

Device Hygiene

• Keep your phones operating system and banking app updated
• Install reputable antivirus or mobile security apps
• Set your phone to lock automatically when idle

Extra Tips for SA Users

• Register for your banks fraud alert SMS and email notifications
• Enable transaction limits in your banking app for extra control
• Report lost/stolen cards or phones to your bank immediately via their emergency line