Recent snowstorms across Europe left thousands of passengers stranded at airports, raising questions about how travel agents can best support clients facing disruptions.
Agents can be instrumental in guiding travellers through extreme weather events, helping them manage flight cancellations and delays and avoid rushed decisions that could lead to higher costs.
When flights are cancelled, many travellers rush to book new tickets on other airlines without fully understanding the implications, said David van den Heever-Liebenberg, Travel Director and Co-Founder of Mr and Mr Jones Boutique Travel Management.
