Vodafone Qatar, in partnership with Microsoft, has introduced a suite of cutting-edge digital solutions designed to elevate the country's connectivity, enhance cybersecurity resilience, and improve customer experiences. The new technologies align with Qatar National Vision 2030 and were unveiled at the Mobile World Congress in Qatar.
The collaboration focuses on three major digital transformation projects that merge Vodafone Qatar's network strengths with Microsoft's cloud and artificial intelligence capabilities.
A key highlight is the deployment of an AI-driven interactive voice response IVR system that modernizes the company's call center operations. Powered by smart automation and Vodafone Qatar's internal knowledge base, the system manages international calls, supports basic customer queries, escalates complex issues, and sends automated follow-up notifications. Users can engage with AI agents for quick assistance or switch to human staff when more tailored support is needed.
