Titan, an AI holding company transforming IT Services with its augmented AI platform, announced today 74M in funding led by General Catalyst. In tandem, Titan also announced its acquisition of RFA, a leading managed service provider MSP serving the financial services industry.
The IT services industry is at a turning point. While demand for technology support continues to rise, traditional managed service providers are constrained by legacy tools, growing complexity, and limited scalability. Many rely heavily on manual workflows and ticket-based models that struggle to keep pace with modern business needs. At the same time, advancements in AI, particularly agentic systems, offer a powerful opportunity to rethink how IT services are delivered.
Titan is reimagining what the future of IT services looks like by combining the best of two worlds - augmented AI and high-quality human service. By equipping IT professionals with agentic AI capabilities, Titan enables technicians to move beyond reactive support and become strategic technology partners to their clients. The result is a win-win-win: customers get faster, better, and more proactive support technicians are empowered to focus on the highest-leverage, most impactful work and MSPs that join the Titan platform gain the scalability and efficiency of a technology company rather than a traditional services firm.
We believe the future of IT services isnt just AI or people. Its the combination of the two, said Saurin Patel , Co-Founder and CEO of Titan. Our mission is to empower the humans behind the screen with AI that makes them faster, smarter, and more strategic. This funding and our acquisition of RFA, marks the first step in building a new kind of MSP: one that blends deep, service-focused expertise with the scale and tech DNA of a software company.
With the acquisition of RFA, Titan is establishing its first MSP platform to operationalize and scale its augmented AI capabilities. RFA brings a strong foundation in white-glove customer service and decades of experience supporting some of the worlds most sophisticated financial services firms. By layering Titans AI platform into RFAs service delivery model, the combined company will be uniquely positioned to redefine the standard for modern MSPs, delivering faster, more intelligent, and more proactive support while enhancing the high-touch service RFA is known for.