Banks consider consumer education as one of the best ways to protect their customers against cybercrime, but when you are lying at the side of the road with injuries and no phone, it is not always that easy to do what the bank told you to.
While consumer education is important, is it not unfair to expect users to defend themselves when the defences in place do not empower them? It seems that the same warnings banks give to protect customers are often repurposed by fraudsters to gain consumers trust while impersonating the bank.
Prof. Michelle Kelly-Louw, head of the department of commercial law at the University of Cape Town, says that is true, but how do you then balance the rights and duties of the parties?
