ServiceNow and OpenAI have announced an enhanced multi-year collaboration aimed at accelerating enterprise AI adoption and enabling advanced agentic AI experiences. The agreement will give ServiceNow customers direct access to OpenAI's frontier models, allowing organizations to deploy custom AI solutions without the need for bespoke development, while increasing speed, scale, and automation across business workflows.
Under the partnership, ServiceNow plans to integrate OpenAI's models into its platform to support speech-to-speech technology and native voice capabilities, facilitating more natural, real-time interactions and helping to overcome language barriers. The collaboration will also introduce new automation capabilities, enabling AI to process unstructured data, orchestrate tasks across legacy and modern IT systems, and extend context-aware automation across enterprise environments.
ServiceNow's AI Control Tower will serve as a governance and orchestration layer, providing centralized visibility over AI model usage, workflow interactions, and enterprise data integration. This ensures that AI-driven actions are executed at scale in a controlled and auditable manner. Customers will also benefit from AI-powered assistance for employees, automated content generation, intelligent search, and developer tools that convert intent into workflows, all designed to improve efficiency and reduce manual effort.
