OpenCX, an AI-native enterprise customer communication platform, has raised 7 million in a funding round led by Y Combinator participating for the second time and X by Unifonic, with participation from MENA's leading investment firm Shorooq - an Abu Dhabi-headquartered investment firm regulated by the FSRA as a Fund Manager - and Sadu capital - as the company accelerates growth across global enterprise customers and prepares for expansion into the Gulf region.
The funding will support OpenCX's next phase of growth as demand accelerates from enterprises seeking to manage increasingly complex, high-volume customer interactions across voice, chat, email, and messaging channels. The company is also preparing to expand its presence in Saudi Arabia, where it plans to establish a regional office in the coming months as part of its broader GCC strategy.
Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX was built to address a persistent challenge facing large, regulated organisations: customer support and communication have become mission-critical, yet increasingly difficult to scale without sacrificing quality or control. The platform's AI engine automates more than 70 of the end-to-end customer communication stack support, phone calling, inbound, and outbound, enabling enterprises to operate at scale while maintaining high standards of responsiveness and empathy.
