Javna, a leading Communication Platform as a Service CPaaS provider in the MENA region, has unveiled its AI-Powered Unified Customer Conversation Platform, designed to streamline, automate, and scale customer engagement across multiple digital channels from a single system.
The platform integrates WhatsApp Business, SMS, Instagram, Messenger, Webchat, notifications, verification services, campaigns, and AI chatbots into one enterprise-ready solution. By unifying conversations, automation, and customer data, Javna enables organizations to deliver consistent, personalized, and real-time experiences at scale.
Tailored for enterprises and high-growth businesses, the platform addresses marketing, sales, customer support, authentication, and transactional communications while reducing operational complexity and dependence on fragmented tools. It supports key sectors in the region, including e-commerce, healthcare, logistics, fintech, hospitality, and government.
