The Independent Communications Authority of South Africa Icasa has unveiled a significant overhaul to its consumer-protection regulations in the telecommunications sector, promising to improve customer experience and combat the long-standing issue of data expiry, reports Cape town Etc .
Gazetted in the Government Gazette on 23 January, the End-User and Subscriber Service Charter Amendment Regulations introduce stringent measures aimed at protecting consumers from unexpected charges, especially among prepaid users.
Set to take effect in early 2027, these amendments mark a pivotal shift in how mobile data, voice, and SMS bundles will function.
