Eskom has announced the rollout of a new customer service model incorporating scheduled mobile customer hubs and pop-up service points as part of efforts to improve access to customer support and service delivery.
The initiative blends mobile units, branded as Hub-on-Wheels with community pop-ups, self-service platforms and selected permanent customer service hubs. Eskom says the mobile engagements will operate alongside existing brick-and-mortar offices, which will continue to serve customers in accessible areas.
According to the utility, permanent customer service offices are set to open from February 1 with additional locations to follow.
