FCMs virtual travel assistant, Sam, is now available to customers across South Africa, serving as an advanced intelligence system for travellers, travel bookers, and managers.
Sam uses machine learning to anticipate traveller needs, learning from every interaction and delivering personalised recommendations. Sam handles practical scenarios that business travellers encounter daily such as checking live security wait times at OR Tambo, confirming visa requirements, or getting instant updates when weather affects flights. The system provides budget advice that factors in rand exchange rates and local supplier pricing trends.
It is available acrossFCMs proprietary platform, app, andbrowser extension.
Key benefits of Sam:
- Real-time solutions:check airport security wait times and confirm visa requirements.
- Personalised support: tailored recommendations based on user preferences, including suggesting optimal flight classes or loyalty benefits.
- Unplanned events:Sam offers assistance and guidance when it comes to delays, cancellations, and emergencies, providing options, policies, and contacts without the user having to ask.
- For travel managers: Sam can be configured to meet customer needs, allowing travel managers to create a unique experience.
Sam handles diverse scenarios for different users: