Willem van Zyl, CTO at Backspace Technologies , argues that, in a mobile-first economy, downtime is no longer a technical inconvenience it is lost revenue, damaged trust, stalled operations and missed opportunities.
There was a time when connectivity was seen as infrastructure, or worse, as background noise for the IT department while business decision-makers focused on more important decisions. Those days are long gone. Connectivity is the difference between a business that merely survives and one that actually thrives and scales.
Take a moment to think about the frustration when the fibre line goes down, or a mobile network has an outage in the area. The phones stop ringing, emails queue and customer queries go unanswered. If the business relies on efficient deliveries, the field teams lose visibility of progress in the field. This is a big deal because we live in a mobile-first economy where customers expect instant responses and operations rely on real-time data.
