A company that operates call centres on behalf of several state agencies has been taken to the Commission for Conciliation, Mediation Arbitration CCMA by a former employee who accuses it of unjustly restricting bathroom breaks in a bid to increase productivity.
Former employee Npsisi Mabanya says Alteram Solutions which runs call centres for the Unemployment Insurance Fund UIF, Compensation Fund, Road Accident Fund and others created an intolerable working environment.
She has lodged an unfair dismissal case with the CCMA, claiming she stained her clothing while menstruating as she waited for permission from a team leader to go to the toilet.
