As part of its continued drive to expand and enhance its digital services, the Electricity and Water Authority EWA, in collaboration with BENEFIT, has announced the launch of a new bill payment service through the BenefitPay app. The new service offers customers a more streamlined and convenient way to manage and settle their EWA bills.
The service allows customers to activate a monthly direct debit facility via the BenefitPay app. To subscribe, customers submit a request through EWA's approved channels, after which a notification is issued through the BenefitPay app. Customers can then select the preferred bank account to be used for the monthly bill deduction, delivering a secure and seamless payment experience in accordance with the highest standards of quality and reliability.
The Authority provides a range of approved service channels for submitting requests, including Customer Service Centres, electronic services through the Authority's online platform, the Virtual Centre, the home-visit service, as well as its 24/7 Call Centre.
