One minute you're driving to work, fetching the kids or running errands. The next, your car's at the workshop needing a major repair, with a quote you weren't expecting.
For those with a motor warranty, that's usually the moment they breathe a sigh of relief and expect their cover to kick in. But when a claim's rejected, the shock and the frustration are real, especially when motorists don't understand why the cover didn't apply.
"We take out cover because we want peace of mind. We want to know that when something goes wrong, we won't be left to carry the cost on our own," says Keagan Sloman , Head of Product and Commercial at financial services provider The Unlimited. "So, when a claim's rejected, it's more than just disappointing."
