personal assistant: head of department (hod), Ref No. DSD05/02/2026HO

National Diploma (NQF level 6) in Office Management, Management Assistant, Public Administration, Public Management, or Business Management

3 years Senior Management Support in rendering a support service to senior management

• Professional telephone etiquette and stakeholder relations
• Advanced computer literacy (MS Office Suite)
• Knowledge of Public Service legislation, policies, and procedures
• Basic financial administration and numeracy skills
• Exceptional organizational and time management abilities
• Strong verbal and written communication skills
• Ability to handle confidential information with high integrity
• Knowledge of departmental mandates and administrative best practices

• Act as the primary point of contact and provide high-level secretarial and receptionist support to the HoD
• Manage the HoD's complex diary, travel arrangements, and daily schedule
• Execute comprehensive administrative support services to ensure office efficiency
• Facilitate the logistical arrangements for meetings, including agenda preparation and minute-taking
• Assist in the administration and tracking of the HoD's office budget
• Scrutinize and study relevant Public Service and departmental prescripts, policies, and documents to provide informed support
• Manage the flow of confidential documentation and correspondence
• Maintain an effective filing and records management system for the executive office
• Handle telephonic enquiries and stakeholders with professional etiquette