Let me start with what is a guiding principle for all of us in Africa, and globally: we want to add value to our customers' lives. And how do we do that? Through expanded choice for their international money transfers, new partnerships, and a relentless focus on transaction safety and compliance.
The business environment in Africa is indeed complex - and we have always operated at the intersection of cross-border money transfers and forex. With a complex regulatory environment across the continent, we have a vital, dual role: manage the forex spread responsibly and ensure we can cover any hard currency shortage, while maintaining strict Anti-Money Laundering AML and compliance standards.
To achieve that, over the years we have adapted our model to better suit local realities, managing risk effectively and ensuring customer affordability. Let me also stress the role our forex plays in ensuring hard currency availability, a key issue in many African markets. So, overall, I believe we are serving our partners and customers well and adding real value.