Car dealer WeBuyCars has confirmed that it settled complaints from 31 consumers recently with the Consumer Commission and will refund them a total of R3.4 million. In addition, the used car dealer will pay a fine of R2.5 million.
The 31 consumers complained to the National Consumer Commission NCC that WeBuyCars did not adhere to the Consumer Protection Act CPA that gives consumers the right to return a used car that is defective within the first six months and choose to have a refund, repairs or an exchange for another car without defects .
After investigating the complaint, the NCC reached an agreement with WeBuyCars and referred the matter to the National Consumer Tribunal NCT to be confirmed and made an order of the court.
