Bruce von Maltitz, CEO of 1Stream , explores why trust, built through data protection, safety guardrails, and international standards, will determine which businesses successfully reap the rewards of AI.
South African businesses are showing real interest in AI voice agents, and for good reason. The technology has come a long way and can now respond quickly, hold more natural conversations and create a better, locally relevant customer experience much better than many people expected even just a year ago. As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.
Data protection as part of the brand
