The Road Accident Fund RAF has admitted in Parliament that accident victims who want to claim directly without a lawyer will face tough challenges as the entitys internal systems are unfriendly.
The Act Road Accident Fund Act does allow for direct claims however, the system is just not friendly to it, said RAF spokesperson McIntosh Polela after being asked about the challenges of lodging a claim with the RAF without a lawyer.
This is a significant admission by a senior member of RAF, as the entity has for years been encouraging claimants to claim directly without a lawyer in order to avoid exorbitant legal fees. Through their media campaigns carried out over the years, RAF said direct claims were often made seamless and faster to the benefit of the claimants.