Oracle introduced the Oracle Intelligent Communications Orchestration Network Cloud Service. This next-generation solution is designed to radically simplify enterprise network configuration and operations by unifying fragmented communications environments through centralization and orchestration of network traffic and policy management-across voice, collaboration, AI, and other technologies running in on-premises, cloud, or hybrid environments. With this advancement, enterprises and managed service providers can streamline the complexity and costs associated with implementing and managing critical business functions requiring always-on connectivity. For example, the solution will simplify and provide much-needed agility to call center operations in common scenarios running multiple vendor systems with real-time AI-services, such as voice-enabled documentation and next-best-action recommendations.
"It can be incredibly complex and costly for enterprises to manage global communications infrastructure across multiple vendors' solutions, especially with increasing pressures to integrate new AI tools and cloud-based services into operations. Intelligent communications orchestration offers significant potential to streamline communications environments, speed application deployment, and ensure consistent security while providing a common layer to obtain data for business intelligence and AI data models. Agile, holistic platforms are required to help enable the rapid deployment of new capabilities while minimizing operational costs and ensuring security."
- Irwin Lazar, President and Principal Analyst, Metrigy Research
