Ooredoo Kuwait, a leading telecommunications and ICT service provider, has partnered with Infobip, a global leader in cloud communications, to bring the Conversational Experience Orchestration Platform CXOP powered by Agentic AI to the Kuwaiti market. This strategic collaboration enables businesses to deliver next-generation customer engagement while positioning Ooredoo Kuwait as a technology provider driving digital transformation.
The partnership was unveiled at an exclusive event hosted by Ooredoo Kuwait and Infobip, focused on transforming customer experience in the Conversational AI era. During the event, Kuwaiti businesses had the opportunity to discover how leading organizations are leveraging AI, automation, and omnichannel communication to deliver faster, more personalized, and seamless customer interactions across channels such as WhatsApp, Apple Business Chat, and more.
The partnership is part of a broader Ooredoo Group initiative that began with the successful launch of Infobip's AI Hub in Qatar. Now, building on that momentum, Ooredoo Kuwait is leveraging its deep customer relationships and strong enterprise sales network to offer a full suite of Software-as-a-Service SaaS and Communications Platform-as-a-Service CPaaS solutions. These include chat, email, messaging, and automation services.
