NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement SCA with Amazon Web Services AWS to deliver AI-powered, industry specific contact center solutions built on Amazon Connect, the cloud-based contact center platform from AWS. This collaboration will help accelerate the adoption of AI-powered customer experience CX solutions worldwide.
As part of the agreement, NTT DATA will launch Managed Customer Experience MCX for Connect, a modular platform designed to accelerate CX transformation across industries. By combining NTT DATA's 30 years of industry and customer experience expertise with managed services capabilities, with the power of Amazon Connect's comprehensive cloud-based platform, customers will benefit from faster time-to-value, more personalized interactions and data-driven customer engagement experiences.
The platform will deliver solutions tailored to client requirements, ranging from voice and digital channels, to reporting and analytics, AI-enabled services and seamless integrations with existing business applications such as Customer Relationship Management CRM and IT Service Management ITSM.
