The Nigerian Communications Commission NCC and the Central Bank of Nigeria CBN have partnered to create a new framework aimed at addressing failed airtime recharge and data subscription transactions on electronic platforms, including bank apps and USSD.
The initiative follows a surge in consumer complaints over deductions for unsuccessful transactions, which are often left unresolved for weeks.
Speaking at the 94th Telecom Consumer Parliament in Lagos, CBNs Director of Consumer Protection and Inclusion, Dr. Aisha Olatinwo, said the frameworkbeing spearheaded by the NCCwill ensure consumers consistently receive value for their payments.
