MTN , in partnership with Microsoft , has completed a major modernisation of its Enterprise Value Analytics EVA platforming in South Africa by migrating it to Microsoft Azure. The new cloud-based EVA 3.0 platform gives MTN greater agility and intelligence in how it uses data to enhance customer experience, improve operational efficiency, and enable responsible AI deployment.
The upgraded platform, now the largest Telco cloud implementation in the Middle East and Africa, allows MTN to analyse and act on data faster and more securely. It processes around 22 billion records each day and runs more than 800 analytics workflows from over 1,700 data feeds. Built on Azure Databricks and protected by Microsoft Defender, EVA 3.0 has shown a significant improvement in processing speed compared to the previous platform.
With faster data processing and real-time analytics, the new platform gives MTN earlier visibility into service performance and customer trends, allowing teams to resolve issues faster, design more relevant offers, and ensure a consistently high-quality service experience. Customers benefit from services that are more reliable, responsive, and intelligently managed.
