The Council of Ministers of Mozambique has approved the Regulation for the Resolution of Communications Disputes during its 42nd session. The regulation is a key step in strengthening the country's regulatory framework for postal and telecommunications services.
The new regulation establishes clear principles, rules, methods, and procedures for resolving disputes between operators and between operators and consumers. It aims to improve predictability, efficiency, and trust within the sector, addressing gaps in the existing Postal Service and Telecommunications Acts.
The approval comes at a time of rapid growth and transformation in Mozambique's communications sector, driven by technological innovation, network expansion, and changes in the postal sector influenced by e-commerce, hybrid digital-physical solutions, and the growth of financial services. While these developments contribute to economic and social progress, they have also increased the complexity and frequency of disputes among stakeholders.
