Banks started warning customers long before the start of the festive season that they must beware of cybercrime. Consumers took the advice to heart, but what do you do if you are kidnapped, your phone is taken and you are thrown out of a moving car, ending up under sedation in hospital?
This is what happened to a Johannesburg woman who could only report that her bank account was accessed by cybercriminals days after the incident. Her banks answer: it feels very sorry for everything she has been through, but it did not find in its investigation that the bank was at fault. She would therefore not be refunded.
She spent the happiest time of the year in a wheelchair with no money. But this is nothing new, as you hardly hear of consumers who are paid back after losing money in cybercrime.
