The critical skills gap across various industries is a pressing issue in South Africa. In the communication technology sector, evolving digital tools and standards fuelan industry in flux.With over 230 million jobs in sub-Saharan Africa projected to be digitally dependent by 2030, according to the International Finance Corporation , Kate Shead, HumanResources Executive at Telviva a cloud-based communications company believes that internal skills development is one way to tackle the looming skills shortage.
Just over one month into 2025, most of the new year's business trends articles have come and gone. Knowing what topical and where businesses need to evolve is good. However, one constant is that communication is evolving at an unprecedented pace, putting pressure on businesses to deliver on the standout customer experience modern consumers demand. At the helm of the customer satisfaction business, the telecommunications industry needs to stay agile and innovative to keep providing the seamless link to customers that businesses demand. And while technology governs most of what we do, people remain any customer-centric organisation's secret weapon.
To keep pace with such a kinetic environment,leadership must commit to talent and career development through a culture of growth, continuous learning and skill-building. And while readers of this publication may consider this topic a 'soft skill' slightly out of place here, there is always a powerful case to be made for promoting organic synergy between technology and people.
Machines are managed people need nurturing