According to home affairs deputy minister Njabulo Nzuza, the department has already acquired 75 of these terminals, which will make some services - including the reprinting of birth, death and marriage certificates - accessible without the need to engage with any other touch points.
"We are on track with self-service kiosks as part of our digital transformation journey," Nzuza told parliament in his budget vote speech late last week.
"The department has procured 75 of these virtual interactive self-service machines. The AI-powered kiosk will further expand our digital footprint and alleviate queues," he said.
"It will provide an alternate digital self-service channel through which citizens can apply for and collect smart ID cards and passports. It will also provide citizens with reprints of birth, death and marriage certificates."
Self-service kiosks are part of home affairs' multi-channel service delivery strategy aimed at blending physical and digital access "to ensure citizen empowerment and inclusivity". They have been used to great success in other sectors of the economy where queuing forms an integral part of how services are delivered to customers.