Genesys, a global cloud leader in AI-powered experience orchestration, announced the availability of Arabic language support for Genesys Cloud AI Studio, bringing the company's latest agentic AI innovations to enterprises across the Middle East. Introduced at GITEX Global 2025, the announcement reflects the company's commitment to enabling responsible, multilingual AI adoption worldwide. This news builds upon the existing agentic AI capabilities of Genesys Cloud that empower AI agents to operate within trusted enterprise guardrails and accelerate readiness for responsible agentic orchestration at scale.
Genesys Cloud AI Studio is a centralized innovation hub for building, managing and scaling AI with confidence. It provides organizations with intuitive, no-code tools embedded with guardrails to help design, deploy and govern intelligent virtual agents that can operate with greater autonomy and empathy across complex customer journeys.
As AI advances to act more independently and make non-deterministic decisions, strong governance is critical. In the Middle East, 84 of organizations consider AI a top priority, yet only 38 feel prepared for AI regulations, according to research from MIT Sloan Management Review BCG.
