e UAE, the flagship telecom arm of global technology group e , has signed a strategic Memorandum of Understanding MoU with One Punch Solutions to design next-generation AI-powered customer support experiences that effortlessly blend human empathy with machine intelligence.
This partnership is not just about developing AI-powered virtual assistant use cases. Driven by an obsession with offering a superior customer experience, it is about dissolving the boundaries between machine and human interaction. By integrating an emotionally intelligent conversational AI solution into e UAE's customer care ecosystem, the two companies aim to deliver experiences that feel natural, intuitive, and deeply personal.
"At e UAE, we're using AI not just to automate, but to replicate the warmth and empathy of human interaction. Our partnership with One Punch is about delivering customer support that feels natural and emotionally aware, because when technology speaks like a human, people feel truly heard. The outcome we're focused on is simple: faster resolutions and higher satisfaction across the channels our customers use every day."
