As organizations strive to boost productivity in a challenging economy, new research from TeamViewer , a global leader in digital workplace solutions, highlights concerns about dysfunctional technology. The study reveals that dysfunctional technology is quietly eroding business performance and limiting productivity gains across industries.
The financial, operational, and human impacts are significant with employees stating they are losing on average 1.3 days per month due to digital friction. According to the research, 80 of employees lose productive time every month due to digital friction - everyday technology breakdowns that prevent people from doing their jobs efficiently.
The impact extends well beyond inconvenience: 42 of respondents say their organization has suffered revenue loss due to digital friction, while 69 believe it has contributed to employee turnover. Further, 47 say technology frustration reduces job satisfaction, and 28 have considered quitting because of it.