In collaboration with the Communications Regulatory Authority CRA and Qatar Postal Services Company Qatar Post , the UPU Regional Office in Doha hosted the Fourth Regional Workshop on Operational Readiness for E-commerce, Disaster and Risk Management in the Postal Sector in November 2025. The workshop was held as part of the implementation of the Operational Readiness for E-commerce ORE3 project under the Universal Postal Union's UPU Regional Development Plan for 2022-2025.
The workshop served as a platform to enhance regional cooperation and exchange expertise in the areas of e-commerce readiness, postal innovation, and risk management, with broad participation from postal sectors across Arab countries. It reviewed the progress achieved in implementing the ORE3 project and discussed new approaches to strengthening operational and postal risk management mechanisms within national postal systems in the region. Discussions focused on two main areas: enhancing the operational readiness of designated operators to effectively support e-commerce systems and developing robust risk management frameworks to ensure business continuity and reliable postal services, even under challenging conditions.
Participants took part in sessions addressing advanced technical topics, including evaluating the impact of the ORE3 project on postal performance, integrating digital and financial systems to streamline cross-border operations, and improving monitoring and evaluation mechanisms through UPU tools such as the Quality Control System QCS and the Integrated Quality Reporting System IQRS.
