Discovery Bank is once again the bank with the best client sentiment in South Africa, leading the 2025 Banking Sentiment Index with a record 61 Net Sentiment score more than double the industry average of 27. This achievement underscores Discovery Banks position as the countrys digital banking champion and fastest-growing bank.
The annual Banking Sentiment Index , compiled by DataEQ, analysed over 4.8 million social media posts from September 2024 to August 2025, covering South Africas eight largest banks. This year marks the strongest sentiment performance in a decade for the industry, driven by heightened consumer expectations and increased digital engagement.
Key highlights from this years DataEQ research
