The NCC has received numerous complaints from consumers who report being unable to contact these suppliers, depicting a prevailing sense of frustration and helplessness.
Many consumers are finding it increasingly difficult to obtain refunds or replacements, as these suppliers remain unresponsive.
Efforts by the NCC to reach out for dialogue have proven futile, suggesting a deliberate attempt by these suppliers to evade their legal responsibilities.
This phenomenon comes on the heels of the NCC's ongoing campaign to ensure consumer protection under the framework of the Consumer Protection Act CPA.
This legislation aims to safeguard consumers against unconscionable, unfair, unreasonable, unjust, or improper trade descriptions, and it demands that suppliers provide clear communication channels for customer engagement.