An insurance company has been ordered to pay a client more than R786,000 after it failed to inform her of a new tracking device requirement, resulting in the rejection of her valid claim for the theft of her motor vehicle.
Theresa Ralph took Efficient Insure Advisory Services to the office of the ombud for financial services providers after her theft claim was rejected by the company on the basis that she failed to add a tracking device to the Toyota Prado she bought in December 2021.
The car was not deemed high risk for theft at the time, but it was stolen in November 2023 during an armed robbery.