Comment On Hotel Rankings Counterproductive, Hoteliers Tell Cs Mutua

13 Days(s) Ago    👁 40
Influencing their ratings

The announcement comes as some of the country's hotels face possible downgrades following allegations that they have been influencing their ratings to standards they don't deserve.

Dr Mutua has issued a stern warning to the management of the unnamed hotels, accusing them of engaging in shady dealings to artificially increase their ratings.

Pointing the finger at the Tourism Regulatory Authority (TRA), CS Mutua criticised the regulatory body for failing in its duties by allowing hotels to be rated higher than they deserve.

Dr Mutua warned that hotels found guilty of manipulation would face consequences, including possible closure by the government. He stressed the importance of maintaining high standards in the hospitality sector to maintain the country's reputation in tourism.

The hotel rating serves as an international benchmark, ensuring that guests have clear expectations of the level of service they'll receive.

The star rating system evaluates hotels and restaurants based on a variety of criteria, including location, decor, staff grooming and linguistic diversity.

Five-star establishments are expected to exceed these standards, offering luxurious amenities and first-class customer service.

In the Coast region, only Leopard Beach Resort and Swahili Beach Resort in Kwale County, and Medina Palms in Watamu, Kilifi County, held five-star ratings in the 2016 rankings.

In Nairobi, top-rated spots included Villa Rosa Kempinski, Hemingways Nairobi, Sankara Nairobi, Fairmont The Norfolk and The Sarova Stanley. Other five-star hotels in Nairobi were Radisson Blu Hotel, Dusit D2 and Tribe Hotel.

Out of more than 80 classified hotels, only 30 were awarded star ratings by the Tourism Regulatory Authority (TRA).