The Central Bank of Nigeria CBN yesterday said it is working with the Nigerian Communications Commission NCC to create an industry-wide short code that will allow consumers to communicate with their financial institutions anytime, anywhere, with or without internet access.
The Director, Consumer Protection and Financial Inclusion Department, CBN, Dr. Aisha Isa-Olatinwo, disclosed this at a virtual Consumer Protection Town Hall meeting titled "Ask the Regulator", organized by Enhancing Financial Inclusion and Advancement EFInA.
She said: "Given the rapid transformation of the Nigerian financial landscape-which now cuts across both telecom and banking sectors-consumers often struggle to know where to lodge complaints. Our major concern is vulnerable consumers who do not have internet access or who use feature phones and are forced to physically visit their financial institutions when faced with challenges.
