The Telecommunications Regulatory Agency ART is intensifying technical inspections across Cameroon in response to mounting complaints over deteriorating voice and data services. The move aims to guarantee citizens reliable, fair, and efficient access to electronic communications nationwide.
Users in major cities such as Yaounde and Douala, as well as in northern regions, have reported frequent issues including dropped calls, poor audio quality, and unstable internet connections. In response, ART has adopted a proactive approach, building on initiatives launched since 2022. These include a national workshop on service quality, securing over 150 billion CFA francs in investment commitments from operators, conducting audits of the national fiber optic network, and carrying out inspection visits to operators such as MTN, Orange, Camtel, and IHS.
Between April and June 2025, the regulator conducted quality of service control operations across key roads and urban centers in the Centre, South, and Littoral regions. The evaluations measured voice, SMS, and data performance against contractual obligations. More recently, new campaigns have been rolled out in the East, Adamawa, North, and Far North regions to assess operator compliance, pinpoint service gaps, and implement corrective measures.
