An aggrieved Gauteng customer is demanding an online furniture shop to refund her after the couches she bought for R9,000 broke within a year and she had to spend another R7,500 to fix them.
Lesego Matshaba of Centurion had been waiting for more than a year for Lifestyle Home, a Midrand-based furniture, to collect and fix her three-seater leather couch and ottoman after one of the firm's managers accepted blame and promised to fetch the items in September 2023. However, that did not happen.
The company contacted me after I took my frustrations to social media to warn people against buying from Lifestyle Home because of their shoddy business ethics. One of their managers WhatsApped me and he acknowledged that the fault was on their side. He then promised that the couches will be collected and exchanged.