AIs role in facilitating automated and personalised cybersecurity attacks is posing a new threat for inbound operators, particularly those working directly with multiple suppliers to arrange complex itineraries for overseas clients.
Tourism Update has been made aware of instances where tour operators lost large sums of money after their suppliers business email addresses were hacked, resulting in fraudulent invoices being sent to the operators.
Ryan van de Coolwijk , Managing Executive of ITOO Special Risks, pointed out that compromise of business email accounts is one of the most common current forms of cybercrime.