When the very survival of travel agencies in New Zealand, post the COVID-19 pandemic, depended on being able to adapt, they took action. And in doing that, the vast majority moved to fee-based models, so much so that today 95 of New Zealand travel consultants charge professional fees and regard themselves as sellers of travel services rather than agents buying on behalf of clients.
So said Andrew Bowman , Director of The Travel Agents Association of New Zealand TAANZ and Treasurer of the World Travel Agents Associations Alliance WTAAA.
A South African travel agent posted a comment on Travelinfos Facebook platform, Open Jaw, pointing agents to Bowmans blog post about professional fees. Bowman said South African agents were lagging in charging fees.
