This isnt advice. This isnt a framework. This is a letter that no hotel would ever be brave enough to publish but every good hotel would quietly agree with. Read this as a guest. Read this as an owner. Read this as someone who actually cares about hospitality and not just the optics around it.
Dear Guest,
We love welcoming you. Truly. We love the energy you bring when you arrive excited, curious and open to the experience. But there are things were tired of pretending dont exist.
