Its not exactly the most straightforward move to pivot from technology that saves lives to technology that handles customer complaints, in between publicly clashing with one of Nigerias prominent fintech firms over who the rightful owner of a certain brand name is. But for Moore Dagogo-Hart and his team at Cognito Systems, it is the logical next step.
Dagogo-Hart, 26, is a Nigerian tech entrepreneur and poet on the side, perhaps best-known as the Co-Founder and CTO of Zap Africa, a non-custodial crypto exchange at the centre of the aforementioned name dispute that kicked up a fuss earlier this year.
His latest venture, as Founder and CEO of deep-tech company Cognito Systems, is a bet that the same artificial intelligence AI principles used to detect emotional distress in suicide prevention helplines can be used to improve customer service in Africa.
