Asiacell, Iraq's leading telecommunications provider, has partnered with Druid AI, a global enterprise AI innovator, to accelerate its digital transformation through advanced conversational solutions that enhance both customer and employee experiences across multiple languages in Iraq.
Through this partnership, Asiacell is advancing its digital transformation journey by leveraging Druid AI's enterprise platform to deliver intelligent, human-like engagement across customer service, HR, and employee wellness. The solution combines conversational and generative AI with process automation to provide faster, smarter, and more personalized experiences.
"Agentic AI isn't just a tech upgrade, but a transformation of the way we center technology around people. With Asiacell, we've crafted agents that anticipate, adapt, and act with context and precision. That delivered through our multichannel platform across WhatsApp, Teams, and website, and in Arabic, Kurdish, and English, these solutions raise the bar for telecom support and employee experience in Iraq."
