Customs officers, particularly documentary and physical exam inspectors, are often criticised for the decisions they make, which, in most cases, result in delays and additional costs.
Understandably, traders question the knowledge and expertise of these officers, often accusing them of not understanding the impact their decisions have on business, particularly the financial repercussions.
The reason for frustration is simple: compliant traders suffer the same financial loss as those who are non-compliant.
